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Terms and Conditions

Terms & Conditions – Office Catering

ORDERING
  • Orders can be placed online or via email by 2pm the business day prior to delivery.
  • Breakfast and individual hot items must be ordered by 12pm the day prior.
  • Late orders may be accepted depending on availability, or alternatives may be offered.
 
MINIMUM SPEND
  • $150 including GST per delivery (excludes delivery fee).
 
PAYMENT
  • Orders require valid credit card details at the time of booking, however the card will not be charged until after delivery of the goods.
  • Company accounts are available on request, subject to approval.
  • Accepted payment methods EFT, Visa, Mastercard and AMEX (2% credit card surcharge). All prices include GST.
 
CANCELLATIONS
  • For bookings under 20 guests: minimum 24 hours’ notice is required.
  • For bookings over 20 guests: minimum 48 hours’ notice is required.
  • Monday orders must be cancelled by 12pm on the Friday prior.
  • Cancellations within these timeframes will incur 100% charges.
 
DELIVERY
  • Standard delivery hours: Monday to Friday, 7.30am – 5pm.
  • After-hours delivery/pick-up may be arranged, subject to additional charges.
  • Cold food: delivered up to 60 minutes prior to scheduled time.
  • Hot food: delivered within a 30-minute window of scheduled time.
  • Weekend catering available on request (minimum spend and surcharge apply).
  • Delivery fee starts from $10 to Melbourne CBD; event delivery fees start from $65.
 
DIETARY REQUIREMENTS & FOOD SAFETY
  • Urban Foodies will accommodate dietary requirements where possible, including vegetarian, vegan, gluten-free and other common requests.
  • Please advise us of all dietary requirements when placing your order.
  • While we take every care, our kitchen handles nuts, wheat, dairy, eggs, soy, seafood and other allergens. We cannot guarantee that any item will be completely allergen-free.
  • Urban Foodies operates under a certified Food Safety Plan. For delivered catering:
    • Food must be refrigerated below 5°C on delivery.
    • Food may only be displayed at room temperature for a maximum of 2 hours.
  • Once delivered and no longer under our supervision, responsibility for food safety transfers to the client.

Terms & Conditions – Event Catering

FINAL NUMBERS
  • Final guest numbers are required 7 business days prior to the event.
  • Last-minute changes will be accommodated where possible.
 
CANCELLATIONS
  • Cancellations or decreases in numbers made within 72 hours (3 business days) of the event setup will incur 100% of the total event cost.
  • For groups of 50 guests or more, a minimum of 5 business days’ notice is required for cancellations.
  • Urban Foodies takes no responsibility for cancellations or disruptions due to acts of nature (e.g. weather).
  • Staff cancellations made within 1 business day of the event will be charged in full.
 
PAYMENT TERMS
  • For new clients, private clients, and large events, a 50% deposit is required to confirm your booking, we also require a valid credit card number to be held on file. This deposit is credited against your total event cost. The balance is due 7 days prior to the event.
  • For approved account clients with events under 50 guests, a final invoice will be issued after the event, with the balance payable within 7 days of the invoice date.
  • For non-staffed events (drop-off catering), full payment is required in advance.
  • Accepted payment methods: EFT, Visa, Mastercard and AMEX (2% credit card surcharge). All prices include GST.
  • A 2% administration fee may be deducted from any refund to cover processing costs.
 
DAMAGED OR LOST PLATTERS & EQUIPMENT
  • Replacement charges apply for any lost or damaged platters or equipment.
  • Platters are clearly identified on the base and must be left in a safe, accessible location for collection.
 
DIETARY REQUIREMENT & FOOD SAFETY
  • Urban Foodies will accommodate dietary requirements where possible, including vegetarian, vegan, gluten-free and other common requests.
  • Please provide details of dietary requirements at least 7 business days prior, when confirming final guest numbers.
  • While we take every care, our kitchen handles nuts, wheat, dairy, eggs, soy, seafood and other allergens. We cannot guarantee that any item will be completely allergen-free.
  • Urban Foodies operates under a certified Food Safety Plan. For non-staffed events:
    • Food must be refrigerated below 5°C on delivery.
    • Food may only be displayed at room temperature for a maximum of 2 hours.
  • Once delivered and no longer under our supervision, responsibility for food safety transfers to the client. Refrigeration hire can be arranged if required.

Terms & Conditions – Team Cooking

BOOKINGS & PAYMENT
  • A 50% non-refundable deposit is required to confirm your booking, including a valid credit card number to be held on file to secure your booking.
  • The balance is due 7 days prior to your event.
  • Minimum spend requirements apply and will be outlined in your proposal.
  • Payments may be made via EFT, Visa, Mastercard and AMEX (2% credit card surcharge). All prices include GST.
  • Additional charges for beverage consumption, cleaning, damage, or overtime may be invoiced post-event and are payable within 7 days.
 
FINAL NUMBERS
  • Guest numbers: Final numbers are due 14 days prior. Reductions between 14 days and 48 hours incur a $100 admin fee per guest. Reductions within 48 hours are non-refundable.
  • Numbers cannot fall below the agreed minimum group size.
 
CANCELLATIONS
  • Cancellations:
    • More than 14 days’ notice: deposit is non-refundable; any balance already paid will be refunded.
    • Between 14–7 days: 50% of the total fee is payable.
    • Within 7 days: 100% of the total fee is payable.
  • Rescheduling may be possible with more than 10 business days’ notice, subject to availability. A $500 reschedule fee applies if less notice is given.
 
DIETARY REQUIREMENTS
  • Urban Foodies will accommodate dietary requirements where possible, including vegetarian, vegan, gluten-free and other common requests.
  • Please advise us of all dietary requirements at least 10 days prior to your class booking.
  • Late dietary requests may be accommodated with an additional charge.
  • Participation in classes involves handling raw ingredients, cooking equipment and shared workspaces. Guests accept responsibility for managing their own dietary needs and allergen risks during the class.
 
CLASS CONDUCT & SAFETY
  • Classes start promptly; please arrive no earlier than 15 minutes before your confirmed start time.
  • Guests must wear closed-toe shoes; long hair should be tied back.
  • Guests should not attend if unwell (e.g. cold, flu, diarrhoea, vomiting within 48 hours of the event).
  • Alcohol is served responsibly in accordance with liquor licensing.
 
LIABILITY & PROPERTY
  • Participation involves the use of knives, hot surfaces, and cooking equipment. By booking, guests accept these inherent risks and release Urban Foodies from liability for any injury or damage incurred during the class.
  • Guests are responsible for any damage caused to the venue or its property.
  • Urban Foodies accepts no responsibility for lost or damaged personal belongings.
 
MEDIA & PROMOTIONS
  • Photos and videos may be taken during classes for promotional use by Urban Foodies. Please advise us in advance if this is unsuitable for your group.